Terms and conditions

Terms and conditions

When you book one of our apartments you’ll be accepting the following terms and conditions, so we kindly ask you to read them before to proceed:

1· Prices, payments and booking conditions:
The payments or prepayments may change depending on which kind of apartment, rates or dates you’re planning to choose. Payments will be processed once the reservation is confirmed by the website on non refundable fares. If you reserve another kind of fare, the payment way it may change depending on the described conditions, although we will try the provided credit card when the booking is made: If the credit card cannot cover the balance of the reservation, the reservation will be cancelled automatically (generally, the reservation should be paid on arrival, better in cash). The reservation will be guaranteed at the moment that you’ve paid for it. On the remote case of unexpected cancelation for reasons attributable to FeelatHomeBarcelona, the whole amount will be refunded on the same credit card used when you made the reservation and we will provide you the proper receipt. I you would like to get better conditions or promotions that are not published on our website, you should contact on the following email: reservas@feelathomebarcelona.com or call to the following number: 0034 651894141 and ask for Daniel.

2· Cancellation policy:
Cancellation policy may change depending on the fare selected:
• Non refundable fares, FeelatHomeBarcelona will not accept cancellations or modifications (cancellations due force majeure non attributable to FeelatHomeBarcelona, you should contact by email on reservas@feelathomebarcelona.com, and is up to the property’s criteria decide if any amount of the reservation will be refunded)
• For other kinds of fare contracted, generally (unless indicated another proposal on the fare description), for cancelations, we will return the whole amount (less 5% due bank fees) until 15 days before the check in date. Cancellations made after 15 days before checkin will become non refundable.

3· Deposits:
FeelatHomeBarcelona has the right to charge a security deposit during the check in, or to keep this, to the credit card provided when you book the apartment. The amount may change (between 150€ and 300€) and you’ll be informed during the check in. That amount will be refunded if the personnel doesn’t find any damages on the apartment or FeelatHomeBarcelona haven’t received any noise complaints from the neighbours in about your flat (we kindly ask you to read the paragraph 6, prohibitions and house rules). If during check in no one took deposit (it’s up to FeelatHomeBarcelona’s criteria), the guest must not ask for any refund on the check out.

4· Taxes:
V.A.T is included on the published prices. Touristic tax of Barcelona (0,72€ per person and night) is not included on the price. This tax will be applied just the first 7 days of your reservation and people younger than 17 is excluded. This tax should be paid on arrival, unless we charge it in advance.

5· Check in /Check out
· Check in will be always after 14:00 (unless the room is ready and you can take it before that time). The staff on the reception has the right to charge you a 25€ for check in made after 20:00 and 40€ for check-in made after 23:00. Be aware that front desk close at 20:00 and he late check in fee is for the person who waits for you, so is very important to inform FeelatHomeBarcelona about your arrival time. If the arrival time is not provided before reception’s closing time of check-in, we have the right to cancel your reservation and charge the full amount to your credit card because it will be considered non show.
· Check out will be always before 11.00. If you need to stay more time, you can ask for it on the front desk, and you’ll have to pay 30€ on the front desk, but is always subject on availability and to the receptionist’s criteria.
The keys are always delivered once paid the amount of the stay and tourist fees. Hand over the keys constitutes acceptance of the tenant of the apartment. The apartment is assimilated to the best of our ability that you have seen in the photographs, although we reserve the right to change parts of decoration or furniture (since we renewed more frequently than the pictures on the Web).

6· Prohibitions and house rules
As a client, you must respect the house rules pertaining to the apartment and the community in which it belongs to. The apartment cannot be used, under any circumstance, as a party space but only as accommodation for sleeping, eating, relaxing, and so forth. Please look at the house rules thoroughly in order to avoid any problems or future confusion. Our main objective is for you to have a positive experience in Barcelona.

Please don’t smoke in the apartment, as smoking is reserved for the terrace or balcony. Please do not throw cigarette butts down to the street or patios. To avoid this, we have stocked each apartment with an ashtray.

Please respect our neighbors, whom many of which are working citizens needing to wake up early to go to work every day. Furthermore, in this building there are many families with babies, thus, we emphasize that respect to noise is crucial. Please take extra care in assuring that you are respectful of the sound of the doors in the hallways and stairs. Parties are not permitted in any case and are subject to punishment through the security deposit, or subsequent eviction.

QUIET HOURS:
Monday – Friday 22.00h to 9.00h and Saturday – Sunday 23.00h to 10.00h

The deposit will not be returned after the second warning to keep the noise down. We reserve the right to evict guests from the apartment, without refund.

Please try to control the noise produced by the chairs on the floor, as it can be a nuisance to the inhabitants in the apartment below. Again, mutual respect is key at our apartments.

Be mindful about the environment by saving water, turning off the air-conditioning and switching off the lights upon leaving the apartment.

The hot water tank in your apartment has a limit of 75 liters. Therefore, we advise you keep this in mind upon usage since in the case that it were to run out, you would have to wait for an hour and a half.

Sheets and towels are included in the price you have paid for your booking. We change the towels every 4 days and the sheets every 7 days. Please do not remove your make-up with the towels, as we’ll have to charge you for an extra towel.

Tourist tip: Please lock the doors securely behind you and only take what you need for the day with you. There are professional pickpockets in most of the tourist areas so avoid taking expensive items or carrying large sums of cash out for the day.

Do not, in any case, open the building’s front door to anybody you do not know. Keep this in mind when using the intercom. If you are to lose your keys for any reason, or have an urgent matter while the office is closed, you can reach us from 20.00h until 9.30h, seven days a week at +34 671 60 61 34.

Please do not leave the garbage in the apartment upon checkout. You can leave it in the containers on the street every night between 20.00h – 22.00h. To avoid foul food smells, we ask you kindly to throw away your garbage after cooking with ingredients such as fresh fish, shellfish, etc….

Note that check out time is at 11.00h. Please respect this, as we need time to clean the apartment prior to the next check-in (15.00hs is the regular check-in time). Let us know in advance if you need a later check-out time. In any case, you can leave your luggage in our storage after 9.30h, and then take it out it at any time of the day. You also have access to our guest toilet in the lobby.

Please take care of your keys. In the case of the loss of an apartment key, you will be charged with a 3 € fee. If you were to lose the key for the safe in the apartment, the fee is 30 €.